Emory University Hospital Midtown: From discharge to recovery

Daryl Morgan
Social worker Daryl Morgan made all the difference for a stroke patient when he showed her she had the health care team’s support.

 

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From the Executive VP

Charity care in Emory Healthcare
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• Emory University Hospital
• Emory Rehabilitation Hospital
• Emory Saint Joseph's Hospital
• Emory Johns Creek Hospital
• Winship Cancer Institute

Emory at Grady Hospital

Emory at the Atlanta VA Medical Center

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Woodruff Health Sciences Center components

When money got tight, Constance Jordan stopped taking her blood pressure medicines.

Why not, she figured, since not taking them didn’t seem to make a difference. She felt fine.

Then the headache began, the loss of appetite, dizziness, tripping over nothing. She did not feel fine. An ambulance took her to Emory University Hospital Midtown, where she was admitted immediately. As the medical team worked to lower her sky-high blood pressure, she suffered a stroke.

After Jordan had spent three weeks in the hospital, the doctors told her that she was ready for discharge. But she didn’t want to go. What if it happened again? How would she get her medicines? Who would help her get from home to her clinic appointments, from bed to the bathroom? Why did no one understand that she needed to stay in the hospital where the nurses were so helpful? She was scared and frustrated.

Then, working with social worker Daryl Morgan and team, she gradually realized all that the health care team was doing for her. Financial counselors helped her apply for Medicaid and disability. Emory wrote off as charity care all her previous hospitalization and medical care—care she had no ability to pay for—and provided her a wheelchair, walker, four months’ of medicines, several home health care visits, and taxi fare to a series of clinic visits, also declared charity care.

She grew more calm. She saw hope in the support and encouragement of the Emory team. She would not give up on herself, anymore than they had given up on her. God will get me through this, she said.

Jordan has been able to stay home, requiring neither admission to a nursing home nor readmission to the hospital. She’s proud of herself.

On her last follow-up visit, she promised Morgan that she would be well soon and the hospital could take back the wheelchair and walker in order to help the next patient.

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Community Benefits Report Cover 2015